Shipping and Returns Overview
This Shipping and Returns document applies to all clothing purchases made through sleybodysuit.com. By placing an order, the buyer accepts this policy. Hong Kong Xinghe Int’l Limited ships clothing to destinations served by selected carriers. Orders are processed after payment authorization and address verification. Delivery timelines are determined by the selected shipping method, carrier, and destination. Tracking information is provided when available. Hong Kong Xinghe Int’l Limited is not responsible for delays caused by carriers, customs, or events beyond control.
Shipping Methods and Delivery
Available shipping methods are displayed at checkout. Standard shipping timelines apply. A delivery timeline is not guaranteed unless a guaranteed service is selected at checkout. The buyer must monitor tracking and contact the carrier for delivery issues. If tracking shows delivered, Hong Kong Xinghe Int’l Limited considers delivery complete. Risk of loss passes to the buyer upon carrier confirmation of delivery. If a parcel is returned due to an incorrect address or failed delivery, the buyer bears reshipping costs.
Return Eligibility and 14-Day No-Reason Refund
The buyer may request a return for any reason within exactly 14 calendar days after delivery. This is a strict 14-day no-reason refund policy. The return window begins on the delivery date confirmed by carrier tracking. Requests after the 14-day period are not accepted. To be eligible, items must be unused, unworn, unwashed, unaltered, and in original packaging with all original tags attached. Items must be free from odors, stains, and signs of wear. The buyer must provide proof of purchase and order number. Hong Kong Xinghe Int’l Limited may refuse returns that do not meet these conditions. No reason is required, but the return must comply with condition requirements.
Return Shipping Costs
The buyer completely bears all return shipping costs. Hong Kong Xinghe Int’l Limited does not provide prepaid return labels unless required by local law. Original shipping charges are non-refundable. The buyer must use a traceable shipping service and retain proof of postage. The buyer bears risk of loss or damage during return transit. If a return is refused or lost in transit, no refund is issued. Any customs duties, taxes, or fees associated with return shipment are the buyer’s responsibility.
Return Process
Step 1: Submit a return request to [email protected] within exactly 14 calendar days after delivery. Include the order number, item details, and reason for return. Step 2: Wait for return authorization and return instructions from Hong Kong Xinghe Int’l Limited. Do not ship items without authorization. Step 3: Pack the items securely in original packaging with all tags attached. Step 4: Ship the package to the return destination. The recipient must be Hong Kong Xinghe Int’l Limited, the contact phone is +852 4448 9592, and the specific return address is UNIT G06, 5/F, WUI SING GROUP BUILDING, 403 CASTLE PEAK ROAD, KWAI CHUNG, NEW TERRITORIES, HONG KONG. Step 5: Send the tracking number to [email protected]. Step 6: Hong Kong Xinghe Int’l Limited inspects the returned items. Step 7: If approved, Hong Kong Xinghe Int’l Limited processes the refund to the original payment method.
Refund Timing
Refund arrival time is at least 14 days. The 14-day period begins when Hong Kong Xinghe Int’l Limited receives the returned item and confirms it meets return conditions. Inspection may add processing time. Refunds are issued to the original payment method. PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. Bank or card issuer posting times may add further delay after Hong Kong Xinghe Int’l Limited releases the refund. Hong Kong Xinghe Int’l Limited is not responsible for delays caused by payment providers or financial institutions.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period perfectly matches the Terms of Service. The buyer must contact [email protected] within exactly 7 days after delivery. The claim must include the order number, description of damage or defect, and clear photographs of the item and packaging. The buyer must retain the damaged item and packaging until the claim is resolved. If the claim is approved, Hong Kong Xinghe Int’l Limited may provide return instructions. The buyer bears return shipping costs for damaged or defective items. Claims submitted after exactly 7 days of receipt are not accepted. This deadline is separate from the 14-day no-reason return window.
Non-Returnable Conditions
Items that are used, worn, washed, altered, damaged after receipt, missing original tags, or missing original packaging are not returnable. Items returned without authorization are not accepted. Items that fail inspection are not eligible for refund. Hong Kong Xinghe Int’l Limited does not accept returns for items that present health or hygiene risks once used. The buyer must ensure returned items meet all eligibility conditions. If an item is not returnable, the buyer may request that Hong Kong Xinghe Int’l Limited return the item at the buyer’s expense.
Policy Acceptance and Contact
By purchasing from sleybodysuit.com, the buyer confirms acceptance of this Shipping and Returns document. Hong Kong Xinghe Int’l Limited may update this document by posting a revised version on sleybodysuit.com. Continued use of sleybodysuit.com after changes constitutes acceptance. For questions, contact [email protected] or +852 4448 9592. The recipient for returns must be Hong Kong Xinghe Int’l Limited, the contact phone is +852 4448 9592, and the specific return address is UNIT G06, 5/F, WUI SING GROUP BUILDING, 403 CASTLE PEAK ROAD, KWAI CHUNG, NEW TERRITORIES, HONG KONG.